Privacy Policy

1. Data Controller

Within the scope of this website and related services, your personal data is processed by UlexFlow as the data controller.

2. Information We Collect

When you use our site, we may collect the following categories of personal data:

• Identity and contact information: name, surname, email address, phone number, business/brand name
• Transaction information: the service you request, budget range, project details
• Technical data: IP address, browser type, device information, page view data
• Communication records: form submissions, booking requests, email correspondence

3. How We Collect Data And Our Legal Basis

Your personal data is collected electronically through the contact and booking forms on our website, cookies, and similar technologies. Your data is processed on the legal grounds of contract formation and performance, our legitimate interests, and your explicit consent, as applicable.

4. How We Use Your Information

• To evaluate your request and get back to you
• To deliver our services and manage project workflows
• To schedule appointments and meetings (via Cal.com)
• To analyze and improve website performance
• To fulfill our legal obligations

5. Cookies And Tracking Technologies

Our website uses cookies and similar technologies (e.g. Google Analytics, Meta Pixel) to improve your experience, analyze traffic patterns, and measure our marketing effectiveness. You can manage or disable cookies through your browser settings; note that some site features may not work correctly if you do.

6. Sharing And Transfer Of Information

Your personal data may be shared, to the extent necessary to deliver our services, with the following third-party service providers:

• Cal.com for scheduling and calendar management
• Google Analytics for web analytics
• Meta (Facebook/Instagram) Pixel for ad measurement
• Hosting and infrastructure providers

Your data is not sold to third parties or rented for marketing purposes, except where legally required.

7. Data Retention Period

Your personal data is retained for as long as required by the purpose of collection, subject to any statutory limitation periods under applicable law. Once the retention period expires, your data is deleted, destroyed, or anonymized.

8. Data Security

We apply industry-standard technical and administrative security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Note, however, that no method of transmission or electronic storage over the internet is 100% secure.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from anyone under 18.

10. Your Rights

If you are located in the EU/EEA or the UK, you have rights under the GDPR (or the UK GDPR), including the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. To exercise these rights, please contact us using the details below.

11. Changes To This Policy

We may update this Privacy Policy from time to time. The current version is always published on this page, with the effective date shown at the top.

12. Contact

If you have questions about our privacy practices, you can reach us using the booking/contact form on our website.